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Thank you for taking the time to complete our customer service survey.

Our mission statement:

Our agency will educate our clients with friendly, professional service that protects the personal assets of our clients. Our professional consultations and coverage counseling, teamed with top rated carriers, brings the highest value for your insurance dollar through competitive products and valuable professional service.

We provide excellent service with superior results through highly educated employees with a desire to exceed your expectations.

Customer Service Survey

Help us serve you better! Please take a moment to answer the following questions:

Do you recall your recent contact with James River Insurance Agency?

 
When?

Who helped you?  

  
How would you rate the agent's ability to help you or get you to someone who could help you?  
How would you rate the agent's overall knowledge of your problem or question?  
How would you rate the agent on being courteous?
How would you rate the agent on helpfulness, in other words, a willingness to assist you?
How would you rate the agent on being able to help you resolve your issue/need?  
Now let's talk about James River Insurance Agency as a company. How would you rate James River Insurance Agency on the length of time it took to answer your question or your concern?
Thinking specifically of James River Insurance Agency, how would you rate your overall experience during your last contact?
  

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